About Website
No, you can still place an order by contacting us with the order details. But you can always benefit more by registering an account with us.
Just click the button “My Account” on the top right corner of the page.
If you want to change your shipping address after placing an order, please contact us by email.
Our website features a search bar and product categories to help you find the perfect bathtub. You can also use our filters to narrow down your search by style, material, size, and price.
Yes, you can create an account and save products to your wishlist for later reference.
To guarantee the highest quality, most of our bathtubs are made to order. However, we sometimes have a limited stock of recently produced bathtubs available for immediate shipping. If you need a quick delivery, we can check our inventory and let you know if we have a suitable bathtub ready to ship.
Yes, we use industry-standard encryption to ensure your payment information is secure. And all payments are handled by world famous payment gateway providers.
We’re always here to help. You can contact us by contact form, live chat(or leave message from it), or send a email to our listed mail address. We also offer telephone communication(English only).
About Product
We offer a wide range of bathtubs, most of them are freestanding bathtubs with simple but fashionable design. You can browse our bathtubs by the categories divided by bathtub materials.
Yes, we offer custom designs for most of our bathtubs. You can customize natural stone bathtubs by choosing your preferred material, size, and shape. For stone resin bathtubs, you can select your desired color. And with our transparent resin bathtubs, you can customize the color to match your unique style. Contact us today to discuss your specific needs.
Please note that our bathtub products are sold separately from faucets, showers, and other accessories. Your purchase will include the bathtub, drain, and drainpipe. For more information, please refer to the product page or contact our customer service team.
Natural stone bathtubs are often finished with either a polished or honed surface. A polished finish provides a high-gloss, mirror-like appearance, while a honed finish offers a softer, matte look.
Stone resin bathtubs, on the other hand, can be finished with a shiny or matte surface. A shiny finish creates a sleek, reflective look, while a matte finish provides a more understated, elegant appearance.
The choice between a polished or matte finish depends on your personal preference and the desired aesthetic. While both finishes have their own unique appeal, matte finishes are generally preferred for stone resin bathtubs, while polished finishes are popular for natural stone bathtubs.
We prioritize quality and customer satisfaction. Our bathtubs are manufactured in top-tier facilities and rigorously tested to meet international standards. By eliminating unnecessary warranties, we’re able to offer you a high-quality product at an affordable price.
To decide on the best bathtub size for your space, consider these factors:
1. Bathroom Size:
- Measure the available space: Carefully measure the length, width, and height of the area where you want to install the bathtub.
- Consider the layout: Think about how the bathtub will fit with other fixtures, such as the toilet, sink, and shower.
2. Desired Features:
- Soaking vs. Showering: If you primarily want to soak, a larger bathtub is ideal. If you’ll be showering frequently, a smaller size might be sufficient.
- Number of Users: Consider how many people will be using the bathtub regularly. A larger tub may be necessary for families or if you often have guests.
3. Personal Preference:
- Comfort: Choose a size that allows you to comfortably stretch out and relax.
- Aesthetics: Consider the overall style of your bathroom and select a bathtub that complements the design.
General Size Guidelines:
- Small: Typically under 5 feet (152 cm) long and 2.5 feet (76 cm) wide. Suitable for smaller bathrooms or single-person use.
- Medium: Usually between 5 and 6 feet (152-183 cm) long and 3 to 3.5 feet (91-107 cm) wide. A good option for most bathrooms.
- Large: Over 6 feet (183 cm) long and 3.5 feet (107 cm) wide. Ideal for soaking and accommodating multiple people.
Our freestanding bathtub is easy to install, making it a breeze to transform your bathroom. Simply place it in your desired location and connect the drainpipe to your existing plumbing. No professional installation required if you have some basic DIY skills.
For bathtub maintenance tips and advice, please visit our blog’s “Guides” section.
About Order
We ship to more than 140 countries. please refer our shipping countries.
No, shipping costs are calculated based on the weight, dimensions, and destination of your order. To get an accurate shipping quote, please provide your order details, full shipping address, including postal code. We’ll work with our shipping partners to find the most cost-effective shipping solution for you.
It depends on the order details like bathtub type and quantity, your country, the shipping method, etc. Normally a bathtub will take 10-15 days to produce, shipping by sea will take 7-30 days to worldwide countries. There might be some bathtub we have stock in factory, in this case, we can ship immediately.
Ordering a bathtub from us is not complicated, just follow these easy steps:
- Browse our bathtubs online, find your favorite bathtub.
- Email us the product link(or SKU), bathtub color, size, finish, quantity required, and your address with postal code. We will then provide a full shipping quote.
- If you accept our offer, we will create a invoice for you to pay online.
- Once payment is received, we will start to produce or arrange immediate shipment(if luckily our factory have it in stock).
- Wait for the arrival of your bathtub at home.
We offer quite a lot of payment methods:
- Bank transfer to our bank account. We have local bank accounts in many countries.
- Local payments:EPS,iDEAL,Bancontact,FPX etc.
- All major credit cards: visa, master, American Express,JCB etc.
- Wallets: GooglePay, Apple Pay, Alipay, etc.
- Buy now,Pay later:Affirm,Afterpay,Klarna.
- Remittance platforms.
Contact us if you need help.
Yes, we support payment in 135+ currencies. Contact us if you want to pay in your local currency.
Your privacy is our top priority. We do not store any of your credit card information. All payments are securely processed through trusted payment gateways.
No, at this moment, we don’t charge any sales tax.
We strive to make your shopping experience as seamless as possible. In most cases, we offer DDP pricing, covering all import duties and taxes. However, in certain situations, additional fees may apply. Our team will work with you to determine the most cost-effective shipping solution and provide you with a clear breakdown of all charges.
To avoid unnecessary cancellations, we recommend careful consideration before placing an order. However, we understand that unforeseen circumstances may arise. If you need to cancel an order, please contact us immediately. For orders that have not yet entered production, we will process a full refund. For orders that are already in production, we may be able to accommodate your cancellation request, depending on the specific circumstances. If your order involves a custom design, please note that cancellations may not be possible once production has begun.
About Shipping
We ship to more than 140 countries. Please refer our shipping countries.
The shipping cost will be determined by many factors, such as country, shipping method, order content, etc. After you tell us your order information, we will choose the most suitable and economical shipping method for you and provide a shipping quote.
We offer a variety of shipping options to best suit your needs. Standard shipping typically involves sea freight followed by local delivery. For urgent orders, we can expedite the process with air freight or direct truck delivery. In some cases, rail freight may also be a viable option. Our team will carefully consider your specific needs and recommend the most suitable shipping method.
Yes, if it is an urgent order, we can choose a faster shipping method for you. For example, stone resin bathtubs, transparent resin bathtubs, and wooden bathtubs weighing less than 200 kg after packaging can be shipped by air. For sea shipping to the United States, we can give priority to Mason Express. Sea shipping to Europe usually takes 30 days, and the China-Europe Express Train can shorten the time by half. We will help you choose the most suitable transportation method according to your requirements.
Please refer to this page.
This is almost impossible. Your bathtub will be packed with shockproof foam pads, cartons, and fully enclosed wooden boxes. The packaging will be very solid and suitable for sea, air, and land transportation. We will also insure your bathtub during transportation to ensure that nothing goes wrong.
Contact our customer support immediately with photos of the damage for assistance and a potential replacement.
Contact customer service as soon as possible to request changes to your shipping address, this must be done before shipping. If your bathtub is already in transit, changing the delivery address will be troublesome and may incur additional costs.
We strive to make your shopping experience as smooth as possible. In most cases, we quote DDP prices, which means you won’t have to worry about any additional fees. However, for certain countries and shipping methods, customs duties and taxes may apply. Your local shipping carrier will usually collect these fees on behalf of your local customs authority.
We’re committed to getting your bathtub to you as quickly as possible. For courier shipping, we provide estimated delivery dates. For other shipping methods, we’ll keep you updated on the status of your order and provide an estimated delivery window
We’ll keep you informed throughout the shipping process. You’ll receive a shipping confirmation email with tracking information (if available). For shipments without tracking, we’ll provide an estimated delivery time. Once your bathtub arrives, the local carrier will contact you to arrange a convenient delivery time.